Norvik InfoLINE

What is Norvik InfoLINE?

Norvik InfoLINE is an automatic free all-day-round system of Norvik Banka allowing you to receive information about the amounts available on your card and current accounts by phone. The service is available to all our clients calling from telephones with voice-frequency dialling.

How to get conneted to Norvik InfoLINE

1
Call our 24/7 registration service

in Riga: (+ 371) 67 041 100
in Moscow: (+ 7 495) 780 04 02
2
Give your CIF-code and voice password.

Upon completion of the registration, the Bank´s specialist will give you your Identification code, which you should remember.
3
Call our free phone number:

80 008 887

You should enter the code through the keyboard of your telephone and finish it with the symbol « # ».

Information about your account balance

CURRENT ACCOUNT

To receive information about your current account, dial the identification code (5 digits of your CIF-code and 4 digits given by the Bank´s specialists) and the symbol “#”.

For example: your CIF-code is А03456 and four digits given to you upon connection - 2121. As a result you dial on the telephone keyboard - 034562121#. When the code is dialled correctly, the system will make each current account balance known to you along with the currency designation.

CARD ACCOUNT

To receive information about your card account, dial the identification code (6 last digits of your card and 4 digits given by the Bank´s specialists) and the symbol “#”.

For example: your payment card number is **********123456 and four digits given to you upon connection - 5551. As a result you dial on the telephone keyboard - 1234565551#. When the code is dialled correctly, the system will inform you of the consolidated (credit line included) balance available in your basic card account.

What should be done if you fail to receive the desired information

1. You call from a telephone with voice-frequency dialling mode switched off.

Put your telephone into the voice-frequency dialling mode or try to call from another telephone which supports voice-frequency dialling mode.

2. The identification code was dialled three times incorrectly.

Please refer to the information in the "Principle of the identification code".